What are your delivery charges?
Standard shipping charge is $10 per pound ordered. Shipping times in the United States are estimated to be between 2 and 7 business days, excluding international orders.
Has my order been dispatched yet?
When your order leaves us, a second email is generated to confirm this – if you don't receive an email within 4 working days, please email email@example.com.
Can I track my order?
You can track your order using the tracking number provided via email. If you are having trouble finding this please reach out to firstname.lastname@example.org.
It's outside the expected delivery time - what should I do?
If your order left us under the Standard Service and has not been delivered within 5 - 7 working days , then please email us at email@example.com and we will look into this for you.
My package was marked delivered, but I did not receive it. What do I do?
If your order is marked delivered, it has been longer than 1 day since this, and you haven't received the package, then please email us at firstname.lastname@example.org and we will look into this for you.