Shipping Policy

 

What are your delivery charges?

Standard shipping charge is $10 per pound ordered. Shipping times in the United States are estimated to be between 2 and 7 business days, excluding international orders.

Has my order been dispatched yet?

When your order leaves us, a second email is generated to confirm this – if you don't receive an email within 4 working days, please email shipping@frostyclub.com.

Can I track my order?

You can track your order using the tracking number provided via email. If you are having trouble finding this please reach out to shipping@fidefreight.com.

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It's outside the expected delivery time - what should I do?

If your order left us under the Standard Service and has not been delivered within 5 - 7 working days , then please email us at shipping@fidefreight.com and we will look into this for you.

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My package was marked delivered, but I did not receive it. What do I do?

If your order is marked delivered, it has been longer than 1 day since this, and you haven't received the package, then please email us at shipping@fidefreight.com and we will look into this for you.